Blogs, Marketing and friends…

In the last 24 hours, I have read, re-read and “discovered” well over 150 websites and feeds about marketing, blogging, sales, and website design. One short paragraph caught my eye:

Today, when you lose a customer, you don’t lose just that customer, you risk losing that customer’s friends. And thanks to the internet and blogs and consumer rate-and-review services, your customers have lots and lots of friends all around the world.

Ever meet someone who thinks that blogs are irrelevant? The quote above is about Dell Computer and it was read by several million people.
You can read the full-text at Jeff Jarvis’ technology blog.